Privacy Policy
How TunePort collects, stores, uses, and protects personal information connected to accounts, purchases, downloads, and support.
How personal information is handled on TunePort
This Privacy Policy explains what information TunePort collects, how it is used, when it may be shared, and how it is protected. It applies to customer accounts, creator-related activity, purchases, support requests, and general use of the platform.
TunePort is committed to handling personal information in a careful, proportionate, and transparent way.
At a glance
Used to create and manage your access, purchases, and downloads.
Used to complete transactions, deliver purchases, and maintain records.
Used to respond to questions, problems, and licensing enquiries.
1. Information TunePort may collect
TunePort may collect and process information such as:
- - Name, email address, and account login details
- - Order history, purchase records, and download activity
- - Contact form submissions and support enquiries
- - Technical information needed to keep the platform secure and functioning
- - Creator-related profile and release information where creator tools are used
Customer data
This may include account registration details, purchases, download access records, and support messages connected to your use of TunePort.
Creator data
Where creator tools are used, TunePort may also store profile details, release metadata, uploaded content references, and related platform management information.
2. How information is used
Information may be used to:
- - Create and manage accounts
- - Process purchases and provide access to downloads
- - Respond to contact requests, support issues, and licensing enquiries
- - Maintain security, prevent abuse, and detect suspicious activity
- - Improve the platform, catalogue presentation, and customer experience
- - Meet legal, operational, accounting, or compliance obligations
3. Payments and transaction data
Payment processing may involve third-party providers used to complete checkout securely. TunePort may store order references, payment status information, and related transactional records needed to confirm purchases and support access, but sensitive payment data should be handled through the relevant payment provider rather than stored directly by TunePort wherever possible.
4. Contact forms and support enquiries
If you contact TunePort through a support or contact form, the information you submit may be used to respond to your enquiry, investigate issues, provide support, and maintain a record of the request where reasonably necessary.
Contact forms may include anti-spam and abuse-prevention measures in order to protect the platform and inboxes from automated submissions or misuse.
Account access
Information is used to make sure users can sign in, manage purchases, and reach the areas they are entitled to use.
Order records
Records may be retained so purchases, delivery, download access, and support history can be properly managed.
Security and prevention
Technical and behavioural information may be used to detect fraud, spam, misuse, and platform abuse.
5. Sharing of information
TunePort does not sell personal information to third parties. Information may, however, be shared where reasonably necessary with service providers, payment processors, technical partners, hosting providers, legal advisers, or authorities where required for platform operation, legal compliance, fraud prevention, or legitimate enforcement.
Information may also be disclosed where necessary to protect the platform, users, creators, or legal rights.
6. Retention and security
TunePort may retain information for as long as reasonably necessary to operate the platform, maintain legitimate business records, handle support issues, enforce rights, comply with legal obligations, or resolve disputes. Different categories of information may be retained for different periods depending on their purpose.
Appropriate technical and organisational measures may be used to reduce the risk of unauthorised access, misuse, or accidental loss, but no system can guarantee absolute security.
7. Cookies and related technologies
TunePort may use cookies and similar technologies to keep the site working, maintain sessions, support basket behaviour, improve usability, and manage platform functionality. For more detail, please read the Cookie Policy.
Questions about privacy?
If you have a privacy-related question about your account, order history, support information, or how TunePort handles personal data, get in touch through the contact page.